"Very Calming, Accurate, Patient, and Genuine"
I was taken aback before calling by some of the reviews that Mrs M, was in any way rude or diminishing, or overly-chatty. Perhaps, it is just the experience I had, but I found her to be generous with information (meaning she did not share 2-3 sentences, but shared insight as far as she could see and was open to questions for clarification), open to hearing about my concerns without judgment, and if she shared anything it was measured and purposeful. I would definitely phone again!